Shipping
YES! WE DELIVER WORLD WIDE!
HOW IT WORK ?
All shippings prices are distributed by zones.
HOW LONG ?
We aim to process & deliver your order within 3-15 working days of it being placed.
If item is in Stock it take's about 3 to 4 working days to arrive everywhere in the world using Express delivery!
Sometimes due unexpected rushes we have items in stock but they can take longer to deliver, this may happen because we are sewing more, and they will take up to 15 days to deliver.
Smoooothclothing only ships orders monday to friday, during office hours, and does not operate on public holidays.
Smoooothclothing will email you to confirm the order and will email you again at the time of dispatch with a traking number to follow your order and know exactly when it will reach you home.
Once an order has left the smoooothclothing facility, it is in the care of the transport company, post and your local postal service. Smoooothclothing is not liable for any errors made by these services, SO PLEASE BE ACCURATE ONCE TYPING YOUR ADDRESS DETAILS.
If you complete your order and then notice that the address details are incorrect, please contact smoooothclothing immediately!
Once you have received your parcel, please open it with care. smoooothclothing is not liable for any items damaged during the opening of your parcel.
Express delivery
Express delivery uses ups, a service for which delivery of packages may be traced.
The estimated delivery time is 2-4 business days after shipment.
Ups will try delivering for 3 consecutive business days. If unsuccessful, ups will notify us to help contact the customer for an alternative option such as redirection/return to sender. If we can not contact the customer within 5 business day the package will be destroyed by ups.
We use express delivery so you are able to track the progress and location of your order.
If you use the standard delivery service, we cannot be held liable for any lost items.
Please note, ups do not deliver to a po box address. please use a residential address, or work address where you will be available to sign for your parcel.
Acceptance of orders
You warrant that all information you supply to us at the time of placing an order (order) for products that are offered for sale by us through the site (shop, sweaters, leggings, tees) and in connection with an order made using the site, is true and correct.
By placing an order you are offering to purchase a product on, and subject to the following terms of supply.
Your receipt of an order confirmation does not indicate our acceptance of your order and it does not confirm our offer to sell. Smoooothclothing has the right to accept or decline your order at any time after receipt of your order. All orders placed must obtain pre-approval with an acceptable method of payment of smoooothclothing. We may require additional verifications or information before accepting any order.
Smoooothclothing reserves the right to refuse any order without giving reason. If we cancel an order, we will make all reasonable attempts to contact you using the details provided.
All received money will be refunded using the method of payment received.
Price
Prices are subject to change at any time.
Delivery costs will be charged in addition to the price of the products.
Unless otherwise stated, any accessories shown in any image of products are not included in the price.
Payment
You must pay smoooothclothing for the products at the time of placing your order using the site. Smoooothclothing accepts visa, mastercard and paypal. you must comply with the terms and conditions of these providers.
If you select to pay by visa, mastercard or maestro, charging or debiting of your payment card will only be made when you select to pay for the items you have ordered at the end of the check-out. prior to this step, your order will not be recorded or processed.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. goods will not be dispatched until this pre-authorisation check has been completed. if the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the site at the check-out stage. your card will be debited once the order has been accepted.
Please see paypal for information on paypal payments.
Change of address
Smoooothclothing cannot be held responsible for an incorrect address being entered on your order.
If you complete your order and then notice that the address details are incorrect, please contact smoooothclothing immediately!
Discount codes
Account discount codes may be offered to account holders from time to time. these discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.
Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.
The entire amount of any discount code must be used in one single transaction.
Refunds will not be given for any leftover value. discount codes do not cover the cost of shipping.
Security
Your credit card details are not stored by the site, they are passed securely through eway’s online payment gateway. all supplied sensitive credit information is transmitted via secure socket layer (ssl) technology and then encrypted into our database.
When placing an order, you undertake that you are an authorised user of the credit or debit cars used to place your order. If you are not the cardholder listed on the credit card, do not make a purchase using the site. Smoooothclothing will report any instances of credit card fraud to the Spanish police and banking authorities.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
returns
If you receive any products that you are unhappy with, you may return the item to smoooothclothing within 7 working days of receiving it and we will offer you a store credit for the purchase price of the item.
The purchase price is the amount you paid for the product and does not include any delivery costs.
If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order.
Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.
All items returned to us must be returned in the original condition – unworn, unwashed and with the tags attached to the following direction C / Ciutat de granada N 68 4thº floor 08005 Barcelona. We will not be able to accept any items for return which are not in the original condition.
You are responsible for postage costs of returning the item. We recommend using registered mail to return items, as smoooothclothing is not liable for any items lost in the post.
If you have received a product which is faulty or defective please contact us.
Any product returns must be made within a reasonable period of time "7 days since you receivet the item" and you will be asked for proof of purchase and shipping.
In the event of items determined defective or faulty by the smoooothclothing returns staff, smoooothclothing will not cover postage costs.