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ACCEPTANCE OF ORDERS

YOU WARRANT THAT ALL INFORMATION YOU SUPPLY TO US AT THE TIME OF PLACING AN ORDER (ORDER) FOR PRODUCTS THAT ARE OFFERED FOR SALE BY US THROUGH THE SITE (SHOP, SWEATSHIRTS, LEGGINGS, TEES) AND IN CONNECTION WITH AN ORDER MADE USING THE SITE, IS TRUE AND CORRECT.

BY PLACING AN ORDER YOU ARE OFFERING TO PURCHASE A PRODUCT ON, AND SUBJECT TO THE FOLLOWING TERMS OF SUPPLY.

YOUR RECEIPT OF AN ORDER CONFIRMATION DOES NOT INDICATE OUR ACCEPTANCE OF YOUR ORDER AND IT DOES NOT CONFIRM OUR OFFER TO SELL. SMOOOOTHCLOTHING HAS THE RIGHT TO ACCEPT OR DECLINE YOUR ORDER AT ANY TIME AFTER RECEIPT OF YOUR ORDER. ALL ORDERS PLACED MUST OBTAIN PRE-APPROVAL WITH AN ACCEPTABLE METHOD OF PAYMENT OF SMOOOOTHCLOTHING. WE MAY REQUIRE ADDITIONAL VERIFICATIONS OR INFORMATION BEFORE ACCEPTING ANY ORDER.

SMOOOOTHCLOTHING RESERVES THE RIGHT TO REFUSE ANY ORDER WITHOUT GIVING REASON. IF WE CANCEL AN ORDER, WE WILL MAKE ALL REASONABLE ATTEMPTS TO CONTACT YOU USING THE DETAILS PROVIDED. ALL RECEIVED MONIES WILL BE REFUNDED USING THE METHOD OF PAYMENT RECEIVED.

SECURITY

YOUR CREDIT CARD DETAILS ARE NOT STORED BY THE SITE, THEY ARE PASSED SECURELY THROUGH EWAY’S ONLINE PAYMENT GATEWAY. ALL SUPPLIED SENSITIVE CREDIT INFORMATION IS TRANSMITTED VIA SECURE SOCKET LAYER (SSL) TECHNOLOGY AND THEN ENCRYPTED INTO OUR DATABASE.

WHEN PLACING AN ORDER, YOU UNDERTAKE THAT YOU ARE AN AUTHORISED USER OF THE CREDIT OR DEBIT CARS USED TO PLACE YOUR ORDER. IF YOU ARE NOT THE CARDHOLDER LISTED ON THE CREDIT CARD, DO NOT MAKE A PURCHASE USING THE SITE. SMOOOOTHCLOTHING WILL REPORT ANY INSTANCES OF CREDIT CARD FRAUD TO THE AUSTRALIAN POLICE AND BANKING AUTHORITIES.

IN ASSESSING YOUR REQUEST FOR GOODS OR SERVICES, WE MAY USE YOUR INFORMATION FOR THE PURPOSES OF THE PREVENTION AND DETECTION OF FRAUD.

RETURNS

IF YOU RECEIVE ANY PRODUCTS THAT YOU ARE UNHAPPY WITH, YOU MAY RETURN THE ITEM TO SMOOOOTHCLOTHING WITHIN 10 DAYS OF RECEIVING IT AND WE WILL OFFER YOU A STORE CREDIT COUPON FOR THE PURCHASE PRICE OF THE ITEM. THE PURCHASE PRICE IS THE AMOUNT YOU PAID FOR THE PRODUCT AND DOES NOT INCLUDE ANY DELIVERY COSTS.

IF YOU WISH TO EXCHANGE A PRODUCT, YOU WILL BE GIVEN A STORE CREDIT THAT YOU WILL BE ABLE TO USE TOWARDS YOUR NEXT ORDER.PLEASE BE AWARE THAT ANY PURCHASES MADE WITH STORE CREDITS ARE PROCESSED AS A NEW ORDER AND STANDARD POSTAGE COSTS AND DELIVERY TIMES WILL APPLY.

ALL ITEMS RETURNED TO US MUST BE RETURNED IN THE ORIGINAL CONDITION – UNWORN, UNWASHED AND WITH THE TAGS ATTACHED. WE WILL NOT BE ABLE TO ACCEPT ANY ITEMS FOR RETURN WHICH ARE NOT IN THE ORIGINAL CONDITION.

YOU ARE RESPONSIBLE FOR POSTAGE COSTS OF RETURNING THE ITEM. WE RECOMMEND USING REGISTERED MAIL TO RETURN ITEMS, AS SMOOOOTHCLOTHING IS NOT LIABLE FOR ANY ITEMS LOST IN THE POST.

IF YOU HAVE RECEIVED A PRODUCT WHICH IS FAULTY OR DEFECTIVE,THAT IT WOULD NOT HAVE TO HAPPEN, PLEASE CONTACT US.

UNDER SMOOOOTHCLOTHING POLICY FOR DEFECTIVE OR FAULTY ITEMS, YOU MAY RETURN YOUR PRODUCTS TO US IF THE PRODUCTS (AMONG OTHER THINGS):

(A) ARE OR BECOME FAULTY THROUGH NO FAULT OF YOUR OWN;

(B) ARE NOT FIT FOR A STATED PURPOSE OR A PURPOSE YOU MADE KNOWN TO OUR SALES STAFF

ANY PRODUCT RETURNS MUST BE MADE WITHIN A REASONABLE PERIOD OF TIME AND YOU WILL BE ASKED FOR PROOF OF PURCHASE. IN THE EVENT OF ITEMS DETERMINED DEFECTIVE OR FAULTY BY THE SMOOOOTHCLOTHING RETURNS STAFF, SMOOOOTHCLOTHING WILL COVER POSTAGE COSTS.

 

SMOOOOTH CLOTHING BARCELONA
C/CIUTAT DE GRANADA Nº68 P4 08005 Barcelona Spain